Updated Version
Effective Date: 01/09/2026
Location: Al Kamil wa Al Wafi, Ash Sharqiyah South, Sultanate of Oman
Email: sdrd.store@gmail.com
Phone: +968 7114 8977
Delivery Fees: Start from OMR 0.800 and may reach OMR 2.000, depending on distance, location, order type, and requested service.
By accessing, registering for, or using the SdRd (صد رد) Application, or by placing an order through the application, the user confirms that they have read, understood, and agreed to these Terms and Conditions and the related policies.
If the user does not agree with any part of these Terms, the user must stop using the application and must not place or complete orders through it.
These Terms apply to all users of SdRd, including:
These Terms form part of the contractual relationship between SdRd and the user to the extent permitted by the applicable laws and regulations of the Sultanate of Oman.
SdRd is a technology platform designed to connect customers, merchants, drivers, and couriers and facilitate ordering and delivery services.
Depending on the service, SdRd acts as a technological platform and intermediary that facilitates communication, order management, and delivery arrangements between the relevant parties.
The use of SdRd does not mean that SdRd owns, manufactures, prepares, or sells the products displayed by merchants.
Merchants remain responsible for the products they offer, including their accuracy, description, price, availability, quality, and compliance with applicable laws and regulations.
Drivers and couriers are responsible for performing the delivery services assigned to them in accordance with the applicable service requirements.
SdRd seeks to provide a secure and efficient platform; however, certain elements of the service depend on third parties, including merchants, couriers, banks, payment service providers, telecommunications providers, mapping services, and other technical service providers.
Customers must provide accurate, complete, and up-to-date information when creating an account, including their name, phone number, location, and any other information requested by the application.
Customers must:
The customer is responsible for delays or additional costs caused by inaccurate information, incorrect location details, or failure to be reachable.
Where an incorrect location results in a material difference in delivery distance, additional delivery charges may apply based on the actual distance, where permitted and disclosed.
Merchants must provide accurate information regarding their business, including:
Merchants are responsible for keeping their information and prices up to date.
Merchants must not provide misleading information or display products or prices that materially differ from what is actually provided without proper disclosure.
SdRd may suspend, restrict, remove, or terminate a merchant account where necessary due to violations of these Terms, misuse of the platform, or risks to users or the platform, subject to applicable laws and legal rights.
Drivers and couriers must provide the information and documents required to verify their eligibility to operate through the platform.
Depending on the service and applicable requirements, such information may include:
SdRd may reject an application, suspend an account, or request additional verification information where reasonably necessary for operational, security, or regulatory purposes.
SdRd delivery fees start from OMR 0.800 and may reach OMR 2.000, depending on distance, location, order type, and requested service.
Delivery fees may vary from one order to another.
The applicable delivery fee may be calculated based on available information, including pickup location, delivery location, distance, and service type.
Customers must review the delivery fee and final order amount before confirming the order.
Where an incorrect location is provided and results in a material difference in delivery distance, additional charges may apply based on the actual distance and applicable pricing mechanism.
SdRd provides electronic payment methods through its approved and integrated payment gateway, subject to the payment methods available to the user.
When the user selects electronic payment, an electronic payment processing fee may apply depending on the payment method used.
Under the current payment structure:
These fees are associated with the selected electronic payment method and are separate from the merchant's product prices.
Payment processing fees may be updated in the future due to changes by the payment service provider, payment method, operational requirements, or applicable regulatory requirements.
SdRd aims to clearly disclose any applicable electronic payment fees before the transaction is completed.
Depending on the application version and the technical integration with the payment gateway, the electronic payment fee may appear in the SdRd application order summary or invoice, or it may not appear within the application in certain circumstances or versions.
However, whenever an electronic payment processing fee applies, the applicable fee and final amount payable will be displayed on the payment gateway before the user completes the transaction.
The user is responsible for reviewing the final amount displayed by the payment gateway before confirming the payment.
If there is a difference between the amount displayed in the application and the final amount displayed by the payment gateway due to an applicable electronic payment processing fee, the final amount displayed on the payment gateway immediately before confirmation shall be the amount charged electronically.
SdRd intends to improve the display of electronic payment fees within the application and order invoice in the future, subject to the technical capabilities and integration of the payment gateway.
The final amount payable by the customer may include:
Customers should carefully review the final amount before confirming an order or electronic payment.
Confirmation of the order or electronic payment constitutes acceptance of the final amount displayed to the customer, without prejudice to any mandatory legal rights granted to consumers under the laws and regulations of the Sultanate of Oman.
Where cash payment is selected, the customer must pay the amount due to the courier upon delivery.
Electronic payment processing fees applicable to card payments or Apple Pay do not apply to cash transactions.
The customer must pay the amount shown as payable for the order using the selected payment method.
Customers are responsible for verifying the order, address, location, products, quantities, and payment method before confirming the order.
Once an order has been confirmed and preparation has started, cancellation may not be possible depending on the order status, preparation stage, and circumstances of the transaction.
Where an order has been properly prepared based on the customer's request and the customer refuses to receive or pay for the order without a valid reason or without an error attributable to the merchant or SdRd, the customer may be responsible for the applicable order value and related costs to the extent permitted by law.
Users must not place fake, fraudulent, or non-genuine orders or use the application to intentionally cause loss or harm to merchants, couriers, or SdRd.
This includes:
SdRd may take appropriate action where there is repeated or clear misuse of the platform, including account suspension, restriction, or termination, and may take appropriate legal action where necessary.
Where an order has been properly prepared according to the information provided by the customer and the customer refuses to pay or receive the order without a valid reason or due to circumstances not attributable to the responsible party, the customer may be responsible for applicable amounts and costs according to the law and circumstances of the order.
Users must not use cancellation or refusal to pay as a means of causing harm to merchants, couriers, or SdRd.
Cases of non-payment or repeated non-genuine orders may be recorded within SdRd systems for risk management and prevention of misuse, subject to applicable privacy and data protection requirements.
Users must not use SdRd to transport or deliver goods or property that are prohibited by law or prohibited by SdRd's policies.
Depending on the service and applicable requirements, prohibited items may include:
Users must not use the delivery service to send any item they know or reasonably should know is prohibited.
SdRd shall not be responsible for loss or damage resulting from a user's delivery of prohibited items or failure to disclose the nature of a shipment, to the extent permitted by law.
Merchants are responsible for the products they offer through the application, including the accuracy of product information, price, availability, quality, safety, and conformity with what was presented to the customer, subject to applicable laws and regulations.
SdRd does not manufacture or prepare the products and does not become the owner of products merely because they are displayed on the platform.
Where a customer has a complaint concerning a product or merchant service, the customer may contact SdRd for assistance in following up on the order or complaint through the available procedures.
Nothing in these Terms is intended to remove or limit any mandatory legal consumer rights against the relevant supplier or service provider.
SdRd facilitates the delivery process by connecting customers with drivers and couriers.
Couriers are expected to exercise reasonable care when collecting, transporting, and delivering orders.
Delivery times may be affected by circumstances outside SdRd's reasonable control, including:
SdRd will seek to address operational issues as efficiently as reasonably possible.
Customers may rate their experience after an order has been completed.
Ratings and reviews should be truthful and based on an actual experience.
The following are prohibited:
SdRd may review or remove content that violates its policies, subject to applicable laws and rights.
All SdRd users must treat customers, merchants, couriers, and support staff respectfully.
The following are prohibited:
SdRd may take appropriate action, including account restriction, suspension, or termination, and may refer matters to competent authorities where necessary.
SdRd may suspend, restrict, or terminate an account where reasonably necessary due to operational, security, misuse, or policy-related reasons.
Examples include:
Account suspension or termination is not intended to remove any mandatory legal rights available to the user under applicable law.
Certain SdRd features depend on third-party services, including payment gateways, mapping services, telecommunications networks, hosting providers, cloud services, and other technical providers.
Temporary interruptions or technical failures may occur outside SdRd's direct control.
Where a technical problem occurs, SdRd will use reasonable efforts to investigate and restore the service as soon as reasonably possible.
Electronic payments may occasionally appear as pending or failed while the transaction is being verified by the bank or payment service provider.
If a customer's account has been charged despite the application showing a failed payment, the customer should contact SdRd and provide the relevant transaction information when requested.
Customers should avoid making another payment before the status of the original transaction has been verified in order to reduce the risk of duplicate charges.
Refund and transaction processing times may vary depending on the bank, payment service provider, or relevant financial institution.
Refunds are subject to the order status, reason for cancellation, preparation stage, and applicable laws and regulations.
Where an electronically paid transaction is approved for a refund, the amount may be returned to the original payment method or processed according to the payment service provider's procedures.
Refund processing times may vary depending on the bank, card issuer, or payment service provider.
Where an electronic payment processing fee has been charged, whether that fee is refundable will depend on the nature of the transaction, the payment service provider's procedures, and applicable laws and regulations.
Electronic payment processing fees are separate from the value of products sold by merchants.
SdRd and merchants may offer promotions, discount codes, or promotional campaigns from time to time.
Specific terms may apply to each promotion, including:
Promotions must not be used fraudulently or through multiple accounts created to circumvent promotion conditions.
SdRd handles user information in accordance with its Privacy Policy and the applicable laws and regulations of the Sultanate of Oman.
Data necessary to provide the services may be collected and processed, including account information, order information, location information, contact information, and transaction records, subject to applicable purposes and policies.
Users must not share their account login information with other persons.
All intellectual property rights relating to the SdRd application, including its name, trademarks, designs, interfaces, software, content, and marketing materials, belong to SdRd or are used under appropriate rights or licences.
Users may not copy, reproduce, distribute, modify, or commercially use any part of the application or brand without prior permission, except where permitted by law.
SdRd may update or modify these Terms when necessary, including due to technological, operational, regulatory, or legal developments.
The updated version may be published through the application, website, or another appropriate channel.
Users are responsible for reviewing the Terms periodically.
Where applicable law requires notice of a material change, SdRd will take the appropriate steps required by law.
These Terms and Conditions are governed by the laws and regulations applicable in the Sultanate of Oman.
Any dispute arising in connection with the use of the application or services provided through it shall be addressed in accordance with the applicable laws, procedures, and competent authorities of the Sultanate of Oman, without prejudice to mandatory consumer rights or other legal rights available to the relevant parties.
For inquiries, complaints, or support:
📧 Email: sdrd.store@gmail.com
📞 Phone: +968 7114 8977
📍 Address: Al Kamil wa Al Wafi, Ash Sharqiyah South, Sultanate of Oman
