Updated Version
Effective Date: 01/09/2026
Location: Al Kamil wa Al Wafi, Ash Sharqiyah South, Sultanate of Oman
Email: sdrd.store@gmail.com
Phone: +968 7114 8977
At SdRd, we place great importance on protecting the privacy and personal data of our users.
This Privacy Policy explains the types of data that may be collected when using the SdRd application, how such data may be used, the purposes for which it may be processed, the parties with whom certain information may be shared, the measures taken to protect data, and the rights that users may have under the applicable laws and regulations of the Sultanate of Oman.
This Privacy Policy applies to users of the SdRd application, including customers, merchants, restaurants, stores, drivers, couriers, and any other users who access or benefit from the application's services.
By using the SdRd application, creating an account, or using any of its services, you acknowledge that you have reviewed this Privacy Policy and understand how your data may be handled as described herein, subject to the rights granted to you under applicable law.
The type of information collected may vary depending on the type of user, the services used, and how the application is used.
We may collect information necessary to create and manage accounts, process orders, and provide services, including:
Name.
Phone number.
Email address, when provided.
Delivery location.
Delivery address or location description.
Geographic location selected or shared by the user when using location-based services.
Order details.
Products and services requested.
Payment method.
Order status.
Order and transaction history associated with the account.
Information provided by the user when contacting customer support.
We may collect information relating to merchants and businesses, including:
Business name.
Contact information.
Business location.
Products and services offered.
Product prices.
Product images.
Product descriptions.
Operating hours and days.
Order information.
Information relating to employees or users associated with a merchant account, depending on the permissions being used.
Information required to manage the account and related financial transactions and services.
We may request additional information or documents to verify business information when necessary or where required for operational or legal purposes.
We may collect information necessary to register drivers and couriers, verify their eligibility, and provide delivery services, including:
Name.
Phone number.
Identification information or documents required for verification.
Driving licence information, where required.
Vehicle information.
Vehicle type.
Operating area.
Orders accepted or completed.
Location information while performing delivery services, where necessary for the operation of the service.
Wallet and transaction information relating to the services.
Communication information exchanged with customers or merchants through the application.
This information may be used for registration, verification, delivery operations, order management, and the protection of users and the platform.
The SdRd application may rely on geographic location information to provide certain core services, particularly delivery and pickup services.
Location information may be used to:
Identify the customer's location when placing an order.
Help the courier reach the pickup location.
Help the courier reach the delivery location.
Calculate or estimate delivery distance where required.
Improve delivery accuracy.
Track order status during delivery.
Resolve location-related issues.
Protect the platform against certain forms of misuse.
Users are responsible for ensuring that the location selected within the application is accurate.
Allowing location access does not mean that SdRd guarantees the absolute accuracy of location or mapping services, as certain services may depend on external systems and providers.
When using SdRd services, information relating to orders and transactions may be recorded and retained, including:
Order number.
Order date and time.
Selected merchant.
Products ordered.
Order value.
Delivery fee.
Service fee, where applicable.
Payment method.
Payment status.
Order status.
Delivery information.
Courier information associated with the order.
Cancellation or refund information, where applicable.
This information may be used to operate the service, manage orders, resolve disputes and complaints, manage accounts and transactions, and improve service quality.
When electronic payment is used, payment information may be processed through the electronic payment gateway, payment service provider, banks, and other financial entities involved in the transaction.
Necessary information may be transmitted to the payment service provider in order to complete the payment transaction.
SdRd does not intend to store sensitive card information that the platform does not need to retain in order to provide its services.
The platform may retain transaction-related information such as:
Transaction amount.
Transaction date.
Transaction status.
Payment method used.
Transaction reference or identifier.
Transaction result.
Refund-related information where applicable.
The handling of information by payment service providers is subject to their own terms, privacy policies, and the requirements of relevant financial institutions.
The SdRd application may provide communication or chat functionality between parties involved in an order, such as customers, merchants, and couriers, to facilitate order fulfilment.
Chat records or certain related communication information may be retained for an appropriate period for operational and security purposes, including:
Following up on orders.
Resolving complaints and disputes.
Improving service quality.
Preventing abuse.
Investigating violations.
Protecting customers, couriers, merchants, and the platform.
Preventing fraud or misuse of the platform.
In-app communications may be reviewed or monitored by SdRd management or authorized personnel when necessary for operational, security, quality-control, or policy-enforcement purposes, subject to applicable laws and regulations.
Users must not use the chat function for threats, extortion, abuse, harassment, or unlawful activities.
We may collect certain information regarding how users interact with the application, including:
Number of orders.
Times and frequency of application use.
Pages or sections accessed.
Services and features used.
Technical errors or application failures.
Device type.
Device operating system.
Certain technical information relating to the connection.
Information that may help identify unusual activity or potential fraud.
This information may be used to improve application performance, identify and resolve technical problems, improve user experience, analyse service performance, and protect the platform.
SdRd may use collected information for the following purposes:
Creating and managing accounts.
Receiving and processing orders.
Connecting customers with merchants and couriers.
Organizing delivery services.
Tracking order status.
Providing customer support.
Sending order updates.
Sending important notifications.
Communicating regarding orders.
Responding to inquiries and complaints.
Sending account-related alerts.
Facilitating electronic payments.
Verifying payment status.
Following up on failed or pending transactions.
Processing approved refunds.
Preventing certain forms of financial fraud.
Analysing application performance.
Identifying technical errors.
Improving application speed.
Developing new features.
Improving user experience.
Improving delivery services.
Data may be used to identify and prevent:
Fake orders.
Fraud attempts.
Unjustified refusal to pay.
Misuse of promotions.
Creation of multiple accounts for circumvention purposes.
Rating manipulation.
Abusive behaviour.
Unauthorized access attempts.
Activities that violate the application's Terms and Conditions.
SdRd may send users notifications relating to orders, accounts, and services.
SdRd may also send promotional offers, advertisements, or marketing communications relating to merchants, services, and offers available through the application, where permitted by law.
Where available, users may control certain promotional notifications through the application or device settings.
Disabling promotional notifications will not necessarily prevent essential notifications relating to orders, accounts, security, or important service updates.
When a customer places an order with a particular merchant, information necessary to fulfil the order may be shared with that merchant.
This may include:
Customer name.
Phone number.
Delivery location.
Delivery address.
Order details.
Notes associated with the order.
Any other information necessary to prepare and fulfil the order.
Merchants must use such information only for purposes related to fulfilling the order and associated services and must not use it for unauthorized purposes.
When an order is assigned to a courier, information necessary to complete the delivery may be provided to the courier.
This may include:
Customer name.
Phone number or communication method available through the application.
Pickup location.
Delivery location.
Location description.
Order details necessary for delivery.
Couriers must use this information solely for completing the order and must not use it for personal or commercial purposes outside the scope of the service.
SdRd may rely on third-party service providers and technical partners to operate and maintain the application.
Depending on the services being used, these parties may include:
Electronic payment service providers.
Text message service providers.
Hosting service providers.
Cloud service providers.
Mapping and location service providers.
Technical and analytical service providers.
Security and protection service providers.
Information may be shared only to the extent reasonably necessary to provide the relevant service or fulfil the specified purpose, while applying appropriate measures to protect the information in accordance with applicable requirements.
SdRd may disclose certain user information where disclosure is required or permitted by law.
This may include circumstances where:
A competent governmental or judicial authority lawfully requests the information.
Disclosure is necessary to comply with a legal obligation.
Disclosure is necessary to investigate unlawful activity.
Disclosure is necessary to protect the rights or safety of users or the platform.
Disclosure is necessary to prevent fraud or misuse of the service.
SdRd does not disclose user information simply because it wishes to do so. Disclosure is intended to occur only where there is a lawful or legitimate need and in accordance with applicable requirements.
SdRd does not sell or rent users' personal data to other parties for the purpose of trading, selling, or commercially exploiting such data.
Certain information may be shared with service providers and partners required for the operation of SdRd services, such as payment providers and technical service providers, to the extent necessary to fulfil the specified purpose.
SdRd seeks to implement appropriate technical and organizational measures to help protect personal data against:
Unauthorized access.
Unauthorized use.
Unauthorized alteration.
Loss.
Damage.
Unauthorized disclosure.
Depending on the nature of the data and service, security measures may include:
Restricting access to data.
Using technical security measures.
Managing user and employee permissions.
Monitoring systems.
Taking measures to prevent unauthorized use.
Updating security systems when necessary.
However, no electronic system can guarantee absolute protection against all technical risks, cyberattacks, system failures, or other security incidents.
If a security incident occurs that requires notification under applicable laws and regulations, it will be handled in accordance with the relevant legal requirements and procedures.
SdRd may retain personal data for as long as necessary to fulfil the purposes for which it was collected, or for periods required by applicable laws and regulations, to fulfil financial, accounting, or legal obligations, or to protect the legal rights of the platform and its users.
Retention periods may differ depending on the type of information.
For example, order and transaction information may need to be retained longer than certain technical information for accounting, dispute resolution, fraud prevention, or legal compliance purposes.
When there is no longer a legitimate need to retain information, it may be deleted, destroyed, or anonymized in accordance with available procedures and applicable legal requirements.
Subject to the applicable laws and regulations of the Sultanate of Oman, users may have certain rights concerning their personal data depending on the nature of the information, the purpose of processing, and applicable legal requirements.
Depending on the circumstances, these rights may include:
Requesting information about personal data held about the user.
Requesting access to personal data.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of personal data where permitted by law.
Requesting restriction or cessation of certain processing activities where legally permitted.
Objecting to certain processing activities where provided by law.
Withdrawing consent where processing is based on consent, noting that withdrawal may not affect the lawfulness of processing carried out before withdrawal.
Submitting a complaint or data protection request through the available procedures.
Certain requests may not be capable of being fulfilled where retaining or processing the information is required by law, necessary to fulfil a legal obligation, or necessary to protect the rights of another party.
Users may request closure or deletion of their account through the available options within the application or by contacting customer support.
When an account deletion request is received, information that is no longer legitimately required may be deleted or deactivated.
However, SdRd may need to retain certain information for a specified period where required by law or necessary to fulfil financial or accounting obligations, resolve disputes, prevent fraud, or protect legal rights.
Therefore, deleting an account does not necessarily mean that all information associated with the account will be immediately removed from all systems and backups.
Users are responsible for ensuring that the information they provide to SdRd is accurate.
Users must:
Provide accurate information.
Update their information when necessary.
Keep their account credentials confidential.
Not share their account with others.
Notify SdRd promptly if they suspect unauthorized use of their account.
SdRd is not responsible for damages resulting directly from incorrect or misleading information provided by the user or from the user's decision to share their account information with another person.
SdRd services are not intended to knowingly collect personal data from children below the age permitted by applicable law except in accordance with the required legal safeguards and procedures.
If it becomes known that a child's personal data has been collected in a manner inconsistent with applicable legal requirements, SdRd may be contacted so that appropriate action can be taken in accordance with the law.
SdRd may use certain technologies necessary to operate the application, improve its performance, and analyse the use of its services.
These technologies may help to:
Remember certain settings.
Improve application performance.
Identify technical failures.
Analyse the use of features.
Measure service performance.
Improve user experience.
Detect unusual or suspicious activity.
Such technologies will be used for their intended purposes and in accordance with applicable legal requirements.
The application or services associated with it may contain links to or integrations with services provided by third parties.
When a user accesses an external service, information provided by the user may be subject to the privacy policy and practices of that third party.
SdRd is not responsible for the privacy practices or policies of third parties that are not operated or controlled by SdRd.
Users are encouraged to review the privacy policies of third-party services before providing personal information to them.
Certain technical, cloud-based, or third-party services may require some information to be processed or stored outside the Sultanate of Oman.
Where information is transferred or processed outside the Sultanate of Oman, SdRd seeks to handle such transfers in accordance with applicable legal requirements and safeguards and in a manner appropriate to the nature of the information and the purpose of processing.
Certain user information may be processed for the purpose of protecting the platform and preventing misuse.
This may include analysing patterns such as:
Repeated fake orders.
Repeated cancellations after order preparation.
Refusal to pay.
Repeated use of inaccurate locations.
Creation of multiple accounts.
Misuse of promotions.
Rating manipulation.
Fraud attempts.
Unusual application activity.
Such information may be used to review, restrict, suspend, or terminate an account in accordance with the application's Terms and Conditions and applicable laws and regulations.
When users contact customer support, certain communication information and details provided by the user may be retained for purposes including:
Handling complaints.
Following up on orders.
Resolving problems.
Improving customer service.
Training support personnel where appropriate.
Documenting cases and disputes.
Where any additional communication method requires specific consent or notice under applicable law, it will be handled in accordance with the relevant legal requirements.
This Privacy Policy may be updated from time to time as a result of:
Development of application services.
Introduction of new features.
Changes in service providers.
Technical developments.
Legal or regulatory changes.
Improvements to data protection measures.
Where material changes require user notification under applicable law, SdRd will take appropriate steps to notify users.
Users are encouraged to review this Privacy Policy periodically to remain informed of the latest version.
The effective date displayed at the beginning of this policy identifies the current version.
If you have a question, request, or concern relating to your personal data or this Privacy Policy, you may contact SdRd through:
Email: sdrd.store@gmail.com
Phone: +968 7114 8977
Address: Al Kamil wa Al Wafi, Ash Sharqiyah South, Sultanate of Oman
When submitting a request relating to personal data, SdRd may request appropriate information to verify the identity of the requester and protect personal information from unauthorized access.
By using the SdRd application, creating an account, or using its services, the user acknowledges that they have reviewed this Privacy Policy and understand how their information may be collected, used, and processed as described herein.
Where applicable law requires explicit consent for a particular type of data processing, consent will be obtained through appropriate procedures.
Nothing in this Privacy Policy is intended to grant SdRd powers beyond those permitted by law or to restrict any legal right available to the user.
This Privacy Policy should be read together with the Terms and Conditions governing the SdRd application.
The Terms and Conditions explain the rules governing the use of the application and its services, while this Privacy Policy explains how personal data may be handled.
If any provision of this Privacy Policy conflicts with a mandatory legal requirement, the mandatory legal requirement shall apply to the extent necessary.
SdRd Application
Email: sdrd.store@gmail.com
Phone: +968 7114 8977
Address: Al Kamil wa Al Wafi, Ash Sharqiyah South, Sultanate of Oman
Last Updated: 01/09/2026
